Complaint & Dispute Policy

1. Submitting a Complaint

Complaints may be submitted through our official support channels: Telegram, WhatsApp, or email. Please include your service number for faster resolution.

2. Resolution Process

We will acknowledge receipt of your complaint within 2 business days and provide a response within 7 business days.

3. Escalation

If you are not satisfied with the initial resolution, you may request escalation. Escalated cases are reviewed by senior management.

4. Dispute Handling

Service requests marked as "Disputed" will be investigated thoroughly. We aim to resolve disputes fairly and transparently.